Terms of service
OVERVIEW
Welcome to Guanacaste Wood & more GmbH. The terms “we,” “us,” and “our” refer to Guanacaste Wood & more GmbH. Guanacaste Wood & more GmbH operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Guanacaste Wood & more GmbH uses Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms and Conditions carefully, as they contain important information about your legal rights and address topics such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms and Conditions, you represent that you are of legal age in the state or region in which you reside, and that you have given us your consent to allow any of your minor dependants to use the Services on devices that you own, have purchased, or control.
To use the Services, including accessing or browsing our online shops or purchasing products or services that we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our shops is accurate, current, and complete, and that you are fully authorised to provide such information.
You are solely responsible for the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services in our online shops as accurately as possible. However, please note that colours or the appearance of products may differ from the colours displayed on your screen due to the device you use to access the shop and its settings and configuration.
We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or match the representations in our online shops.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit, on a case-by-case basis, the quantities of any products that we offer to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
By placing an order, you make an offer to purchase. Guanacaste Wood & more GmbH reserves the right to accept or reject your order, in its sole discretion, for any reason. Your order is not accepted until it has been confirmed by Guanacaste Wood & more GmbH. Acceptance of your order is subject to receipt and processing of your payment. Please review your order carefully before submitting it, as Guanacaste Wood & more GmbH may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.
Returns or exchanges of your purchases are permitted only in accordance with our Cancellation Policy [LINK].
You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation email you receive. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import duties.
Prices displayed in our online shops may differ from prices in brick-and-mortar stores or in online shops or other stores operated by third parties. From time to time, we may offer promotions for the Services that may affect pricing and that may be governed by terms and conditions different from these Terms. In the event of any inconsistency between the terms of a promotion and these Terms and Conditions, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our shops. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorised to use the credit card for the purchase; (iii) the charges you incur will be honoured by your credit card company; and (iv) you will pay the charges you incur at the posted prices, including shipping and handling charges and all applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Title and risk of loss pass to you upon our delivery of the products to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, service marks, text, displays, images, graphics, product reviews, video and audio files, and the design, selection, and arrangement thereof, are owned by Guanacaste Wood & more GmbH, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms and Conditions permit you to use the Services for personal, non-commercial use only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material in the Services. Except as expressly provided herein, nothing in these Terms and Conditions grants you any licence or other right in or to any patents, trademarks, copyrights, or other intellectual property of Guanacaste Wood & more GmbH, Shopify, or any third party, nor may any such grant be inferred from these provisions. Unauthorised use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Guanacaste Wood & more GmbH.
The names, logos, product and service names, designs, and slogans of Guanacaste Wood & more GmbH are trademarks of Guanacaste Wood & more GmbH or its affiliates or licensors. You may not use such trademarks without the prior written permission of Guanacaste Wood & more GmbH. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third-party providers as part of the Services, which we neither monitor nor control nor influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for familiarising yourself with and accepting the terms and conditions under which such tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and are subject to these Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS
The Services may include materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access at your sole discretion. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. You should carefully review the third party’s policies and procedures and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Guanacaste Wood & more GmbH is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our shop are entered into directly with Guanacaste Wood & more GmbH. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Guanacaste Wood & more GmbH, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all liability for any claims, damages, and liabilities arising from or relating to your purchases and transactions with Guanacaste Wood & more GmbH.
SECTION 10 – PRIVACY POLICY
Any personal data we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. In addition, certain personal data may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify as well as with third-party service providers who may be located in countries other than the country in which you reside, in order to provide the Services to you. Please see our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal data.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial use. For example, we may use our rights under this licence to operate, provide, evaluate, expand, improve, and promote the Services and to comply with our obligations and exercise our rights under these Terms and Conditions.
You further represent and warrant that: (i) you own or otherwise control all of the rights to the Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with submitting Feedback; and (iii) your Feedback complies with these Terms and Conditions. We are under no obligation to (1) maintain your Feedback in confidence, (2) pay compensation for your Feedback, or (3) respond to your Feedback.
We reserve the right, but have no obligation, to monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms and Conditions.
You represent that your Feedback does not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further represent that your Feedback does not contain defamatory or otherwise unlawful, abusive, or obscene material and is free of computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility and disclaim all liability for Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information in or on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, injure, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to submit false or misleading information; (f) to submit, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms and Conditions; (g) to transmit or procure the sending of any advertising or promotional material, including “junk mail”, “chain letters”, “spam”, or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that, as determined by us, may harm Guanacaste Wood & more GmbH, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may in any way affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal data of others; (d) engage in any spam, phishing, pharming, pretexting, spidering, crawling, or scraping activities; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any portion of these Terms and Conditions.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented in or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.